Frequently Asked Questions
Everything you need to know about your musical journey with Sky Music.
How long does shipping take for instruments?
Standard shipping typically takes 3-7 business days within the continental US. High-value instruments like pianos or cellos may require specialized freight handling which can take 7-14 business days.
What is your return policy for musical gear?
We offer a 30-day satisfaction guarantee. Most items can be returned in original condition for a full refund, though certain items like woodwind reeds, software, and in-ear monitors are non-returnable for hygiene and copyright reasons.
Are instruments inspected before they are shipped?
Yes, every guitar, bass, and orchestral string instrument undergoes a multi-point inspection and basic setup by our in-house technicians to ensure it is play-ready the moment it arrives.
Do you offer financing options for expensive equipment?
Absolutely. We partner with several financing providers to offer flexible monthly payment plans, including 0% APR options for qualified buyers on select brands.
How do I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal. You can also view your order status by logging into your Sky Music account.
Do your products come with a warranty?
All new products include the full manufacturer's warranty. Sky Music also provides a one-year limited warranty on pre-owned gear to ensure your peace of mind.